Gladwell's other books are insightful also if you haven't read them. Many applications in both business and life. Doesn't surprise me that you have this on your I read it list... you strike me as the - got to understand the best way to approach it - kinda person.

Brian, stage 4 oral cancer survivor. OCF Founder and Director. The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.