Dear Mandi- those BB's are not quite tight enough yet:D . You still have some battles to do. It will take more energy than you think you have, but fighting "UP the line " with United Health Care could get you where you need to be in terms of assistance- keep asking for the supervisor- if that person turns you down- ask for his\her supervisor-bottom line-don't take No for an answer unless it's to a question you can know you can deal with. You all have paid the company good money, in good faith. They do not have the right to be the sole determiners of Dennis's health care. Ask for another case manager-one who has experience with oral cancer. If they say they don't have one, then tell them they are deficient in their knowledge and you won't accept that. You all bought that Ins. plan in good faith.I know you don't want to have to deal with this because you want to spend your time with Dennis- it's crap [that's a southern term]. What can we do to help? We could bombard United Health Care with ugly letters for starters.Please don't let yourself get sick- you don't have time for that. Amy in the Ozarks.