Mandi - what you said happened with your first experiences with the home care nurses is inexcusable. You are right - you should call that insurance company AND also the home care agency. You need to report to their managment what happened with the other nurses. If you don't feel like you are getting anywhere with the home care agency, you might want to try another one - if your insurance company covers several. Get a referral from a physician you trust, or someone you know that has had good home care if you can. You need help and if you can get the RIGHT help, it will be a lifesaver. Don't let them get away with that kind of incompetence!!!