Hi Miss BB. ( i will always and forever call you that now)

It seems like you did get some things accomplished today, which is a good thing. Keep pushing and keep at them.

I worked for one year in Med Review (i'm a nurse) for Trigon/BCBS here in Portsmouth Va. It was the WORST job I ever had and it left me feeling heartbroken each and every day. My job was to review and determine if the test, medication, service, etc., was needed and would it be covered under insurance. Now, the first thing you are taught when you walk through their doors is that you work for THEM and NOT for the client. offer information to a client about services that are provided under their policy that they might not be aware of..................HUGE NO NO. Never, ever, ever do that! Deny the 45 year old the second mammogram, even though her mother and older sister died of breast cancer. I could go on and on. My point to you is this, they are not going to offer you the info on services they provide. That's going to be up to you. Call and request lit. and paperwork on EVERY SINGLE SERVICE THEY PROVIDE FOR UNDER ANY CIRCUMSTANCES, and then read through it with a fine tooth comb. It will be the best thing you can do.

Much luck and much love,
Minnie