Well charm,how you deal with this problem is obviously your choice.Thank god that in the UK we have governing and regulatory bodies to target our complaints to.The General Dental Council received our complaint ,acted on it,investigated,brought charges and we saw the culprit in court.Patients in hospital have an independant agency to complain to about care and hospital standards,and the family practitioner committe oversee complaints about general doctors.I am sorry but although your idea of sugar not vinegar is very noble,sometimes these people just need a swift kick up the arse.