Looks good to me. I think the attitude of wanting to work together to fix the problem is the way to go. If you just accuse people they are not likley to want to help you. I am in customer service and I am much happier to help the kind complaining person than the one who is screaming at me.

I can't wait to hear what they say to you. Keep us posted!!

BTW...you are great at typing with one finger.


Suzanne
***********
T1 SCC on right side of tongue
Age 31...27 when diagnosed
4 partial glossectomies
No chemo or radiation
Biopsy on 2/2/10-Clear
Surgery needed again...no later than April 2011
Loving life and just became a mother on 11/25/10
It's not what we CAN'T do..it's what we CAN do:)