I've been thinking about the above for awhile now. My reaction[as a caregiver and people orientated business owner]has a little different perspective. My husband is experiencing the cancer. The missing teeth, the swelling under his neck and the ear to ear scar, the inability to talk clearly are all plainly visible to our customers. John handles this by telling them outright that he has had cancer surgery. My job, as a designer of safe and functional kitchens and bathrooms,is to ask about any impairments or disabilities that should be considered in the design. And I have been trained to observe people carefully when starting to work with them. If I see a possible physical limitation, then I try to ask about it in a non offensive way. It has amazed and pleased many of our clients when I noticed and asked outright about a physical impairment that needed to be addressed.[I also do this with age related designs]So I guess, my feeling about this is "consider the source and the source's intent". Most of us are wellmeaning-even if ignorant.Amy