Hi Dan
No you were not wrong to be pissed off at them.. but it doesn't work like that.. well not in the UK anyway.. I treat like 'God' the secretaries and appointment staff.. I'm on first name terms and yes I will admit to a bit of crawling if I have to.. but we don't pay up front like you do.. so kick some ass..
Love and Hugs
Helen


SCC Base of tongue, (TISN0M0) laser surgery, 10/01 and 05/03 no clear margins. Radial free flap graft to tonsil pillar, partial glossectomy, left neck dissection 08/04