I have to say I have never experienced that with any of my specialists. Yes, I may have to wait for at least an hour to get into my appt, but that is because they value each and every person. They spend time with them answering concerns and even shooting the breeze for a little while. I even have on as a friend on facebook and send him messages on there a lot to ask questions. He always responds within 24 hours. I guess I am lucky in that regard.