Sensitivity training would be nice, but not everyone is comfortable nor capable of showing sensitivity even though they are more than qualified in other areas. It doesn't mean they don't care - they just can't show it. At my son's diagnosis, my daughter and several interns were present since it was a teaching hospital. As we all filed out of the exam room, one of the interns (a female) turned to me, and with a compassionate smile, softly said, "Dr. C. is known as being very aggressive". Those few words meant SO much to me and at that moment, I knew we could fight this cancer and beat it. And we did!