Deb,
Good for you to speak up in more ways than one to take your mom to a new facility. We had to change care facilities for my great grandmother years ago.
It is amazing to me how some nurses are when treating patients that are not able to speak. I had some not so great experiences while being able to speak and in the hospital for high blood sugar or loosing too much weight. While in the hospital for high blood sugar I was in pain and hit the nurse call button only to be ignored for almost 45 minutes. Thankfully my mom had my pain meds on her and she gave me some. That is a hospital NO NO and they told her that she needed to take them home but she was also not going to let me go in pain any longer without someone helping. Thank God for those who have helped us along the way.
We all need to be better advocates for ourselves with our doctors. If we don't feel comfortable about something either we or someone in our family needs to speak up.