I had this problem with one of Pittsburghs finest Hospitals not long ago. You would have thought this lady managed the Hospital . Ignorant and rude so I had to talk to her on her level of having no feelings for others. I was threatened with the Collection Agency thing too. She was the only person I have dealt with at 6 different Hospitals that was rude and thought the sun just shined for her to enjoy. I'm glad things worked out for you.She also told me that they didn't go by the Honest Pay rule either. Just having my say on this issue. All is OK now.

so so angry to hear this. So so sad about yours and your mother's frustrations. My words couldn't be aired either.

I still think something should be said to the beast that initially did that to your mother. You need to make sure she is reprimanded(sp) for sure. Don't let her get away with the way she was spoken to. She will just do that again to another person. She should be fired.

I am glad they got it fixed....but I would still go in and ask to talk to someone in charge of the office, or at least her dentist about that receptionists behavior! I would hate to think that she would get away with treating another patient like that, and she needs to be talked to about that.
You have a lot more self control than I do. If I were in your situation, i would go in there, and ask to speak to her in private...and I would...as calmly and politely as possible, rip her a new one and tell her if she ever did that to my loved one again, I would come after her for abuse, as that was complete emotional and verbal abuse right there.

If you don't want to take the extra steps...i understand, but I think it may be wise to. It also may be an emotionally therapeutic thing to to have your mom go with you and talk to the person in charge together!

I have no filter anymore, so if someone does something that I know is wrong, they will hear about it right then and there. Thank goodness I can stop myself from using inappropriate language now, lol.

I am in the healthcare field, and after being a patient...i know no what it feels like to be walked all over and not listened to and treated inappropriately. Some medical offices have a person dedicated to strictly being a patient advocate or a grievance associate, so maybe ask about that.

I hope she never has to go through that again and I would make that office give her a sincere apology and some "free" services to make up for it!

seek another dentist that has a little compassion instead of the money hunger.