Sorry to hear they didn't get it all the first time -- Same thing happened with me and they did it again within days -- Second time is easier, of course, because one knows what to expect and there aren't all those uncertainties and unknowns lurking in the background.

It's tough on the kids because they see us as the bedrock in our lives and it's upsetting to say the least discovering the bedrock has some weak points -- In fact, that's why it's upsetting to all our friends and families to see the norm shattered when something like this impacts someone inside the circle of friends.