After reading your last post, I would strongly recommend that you send your experience with all of this to your Senator and Congressman and to your State Insurance Commission. I would also send a copy to AARP. They keep sending me questionaires on the new Drug plan, so tell them what is happening with your Mom. Takes alot of time and energy-I know, but if you get a victory, it's worth it. I just scored a major one with John's new Ins Co. by getting them to pay for his feeding tube nutrition. It took a month of phone calls and not backing down. Good Luck. Amy