First off, Everybody that has posted Thank you so much it means so much I could cry....
Second, we found out that indeed the fault was theirs and insurance covers it percent. Furthermore my mothers case manager has spoken to this office and told them that she will walk through the process with them step by step if they arent sure how to proceed. AND....They werent even looking at the correct insurance. There are so many things that I want to say, but your posts have shown me that there are more productive things to do. Your posts have also helped my mom ALOT please by all means keep them coming. When I told her that I put the situation here and showed her the posts she became so overwhelmed with the show of common decency. Thank you so much!!!!!