Working in a hospital, and being a patient has made me extremely aware of HIPAA rules. Frankly, discussing your mother's financial and medical information in front of the waiting room is a violation of HIPAA confidentiality rules. She needs to make an appointment with that office manager (hopefully it's a different person) to discuss this violation. She needs to name names and point fingers. Then she should be able to discuss the insurance issues in a nonthreatening atmosphere. She may want to consult with an attorney. This medical office should bend over backwards to right the wrong they have done to your mother. You are in my prayers.

Kelli Jo