Karen, I have no experience with VA hospitals, but I have lots of experience with "the squeaky wheel gets the oil". Get the names and numbers of nurses you can call. Tell his Docs [during his next appt.] that you need a way to talk to a person-not a computer if he is in trouble- Does his hospital have an ER? I have gotten some direct phone #'s by being insistant. Put your boots on and march! Amy