Robin, sometimes[albeit not always] the squeaky wheel gets oiled 1st. It sounds like you are your sister's advocate- you found this forum-so do you have the time to shake all the trees out there to get some help for her? If not, can you enlist some family or friends or others to help you? These come to mind- Elks, Shriners, Lions, Churches, Elected Officials , Women's groups. Often these people can respond faster and help get through an interium period while waiting for the "system " to get in gear. Keep posting so we will know what is happening. Amy