Anabel, been looking at your post for a while....having worked in more than one nursing homes, I`ve learned a few tricks for patient`s families........pop in at unexpected hours, this puts the staff on constant alert, mealtime if possible, make yourself known to RN`s, supervisor and administrator, be assertive and demanding,if need be.......Most nursing are currently mostly understaffed. Nursing assistants carry too big a load. And I`ve worked in too many nursing homes, where the professional staff just doesn`t help. Also talk to the social worker about your concerns.......bottom line, if they are afraid of the family, im my experience your Mom will get better care,,,,,,,,Dee