Live chat is definitely a great idea and I remember somebody bringing this issue some time ago. I think this involves a lot of technical problems, manpower and heavy workload too. I once entered a chat room in a US cancer support center. To my disappointment, they assigned someone to answer my questions who has no understanding whatsoever about my situation. She only gave me a telephone number for contact.The chat session was cut off when I had not yet finished talking.I look forward to chatting with OCF members too!

Karen