The redness and itching is mainly around my scar. I have extremely sensitive skin anyway though. They did tell me to use the Cetaphil, three time per day but not for three hours before therapy. It is so greasy and it leaves a film. I hate it! It helps though. I also have a stick called The Healer, it is soothing. I know they have the audio and cctv, but my anxiety leads me to think of every possible and impossible scenario. It's quite terrible, but I get a good giggle at myself.