Maybe someone can help. I am a care manager for an oral cancer survivor. Unfortunately, he has lost part of his lower jaw, upper pallet and part of his top gum line. He has suffered multiple episodes of choking and aspiration pneumonia. Despite many requests from hi doctors and a large amount of weight loss and malnutrition, insurance continues to deny his claim for prosthetic "dentures". We have taken the word dental, dentures etc out of all the letters but he has still been denied this "dental" procedure. The dental office agrees that this is all coming down to not having the right icd-9 code. Just a long shot but has anyone ever gotten the company to pay for prothetic dentures and might be able to get us the icd-9 code used for the procedure. This family is losing hope so any help would be greatly appreciated!