Hello Jenny,
My wife was born in Canada and over the years we have seen how well they handle cancer patients. It is definately frustrating. When the tests get delayed like this, I tried to call twice a day. Plus, it gave me an updated list of who's on duty, who knews something and who I didn't need to call for information.
You are your Mom's best advocate. Don't give up. We're praying for you, Christy and your mom.
David