Good for you, D - (and for you, too, Gabriele) for being persistent! Getting the results that you need sometimes involves trying different strategies, and at the same time being sweet about it so you don't antagonize the people that can help. The nurses and the office people can be very helpful, especially if you remember their names. My son's first ENT appointment was two weeks away which, at the time seemed like an eternity to me! With some slightly unusual strategy, we got it moved up to the next business day! Recently, I needed to get some medical codes from a new doctor's office so I could check my insurance re coverage. There was no human being manning the phone so I left a message for the person I was told to contact. A week later I had not heard anything so I got in my car and drove to the nearest Kinkos and sent a FAX asking for what I needed. I got the answer the next day. Another idea might be to cry a little when you get the office person on the phone or get someone to call for you so they can really emphasize that you are very stressed over this and need the information. Just a tho't. I sure hope you get the results really, really soon! Let us know what happens.