re prolonged waiting, i have my Dad's CCC senior leadership telephone numbers saved in my favorites on my phone and email. i have called 2x: once when the system was delaying the start date of my dad's treatment due to "process" and for another issue that needed immediate attn. i'm not advocated calling up the command chain when just anything bothers you, but can say if done respectfully and with determination, you should get results...we did!