RLM,
I had an appointment scheduled for a second opinion at Methodist Hospital, one of our major private hospitals. My cousin, who was a radiologist at the other major private hospital, referred me to an oncologist there, telling me, " you won't like it at M.D. Anderson, it is just too big and impersonal." Well, after meeting my team at M.D. Anderson, including a very arrogant Chilean/German surgeon, who happened to be the long-time chairman of the Head and Neck Department, a radiation onc. with no personality, and a very personable oncoligist, I decided to stay at M.D. Anderson. I never went for the second opinion.
Although my cousin was correct about the size of the place and at times I had to become a squeaky wheel to get some attention or some help, (I still give em' hell occasionally) here I am, almost 4 years later, alive and well. My original ENT doc who did the biopsy, said "you have an aggressive tumor and MDACC treats cancer aggressively." I think that I made the right decision.

Best of luck with your treatment and recovery.

Danny G.