I called again today and they were finally open. The lady I talked to this time was very good compared to the last lady. I was really impressed when she asked me if I could go to one of their other locations in another city on Monday as the OS would be at that location. AND if I was running late from my other appt to just call and they would fit me in. Wow what a difference from the first person. She just told me to take my antibiotics like usual before coming in case he wants to remove it again I can get it done Monday. I am SO happy.