Sorry to hear, but welcome. Aquaphor was recommended, and another time Ceptaphil also. As far as washing, I used ceptaphil liquid soap, aquaohor bath liquid, and heard unscented Dove bath liquid. I never scrubbed my neck either, and had no problems, but everyone's skin is dufferent. The last to weeks, up to two or three weeks post treatmnt are the worst. Most don't start feeling the radiation side effects into 10-14 days, then the redness starts, dry desquamification, and then wet desquamifucation around the last two weeks, and only after a few days from chemo infusion, which are more acute, and subside more quickly once treatment is stopped, compared to long term effects from radiation. Good luck.