We went to a doctor whose group had a wonderful system. To get results of any testing there was an 800 number to call. The patient had a permanent code and you gave your doctor's name and he came on with a recorded message. The doctor gave you a business size card with all the numbers and how soon to call. They also had a lab in the same office so if you had to have work either before or after a visit you didn't have to run around like a chicken with it's head chopped off.