we used Aqueous cream. It worked a treat. I did smear it on really thick morning and evening. The hospital gave us a special cloth like a thick gauze which he used to cover the neck and the clothes wouldn't rub. The cream had a cooling soothing effect and I think it was moisturising the skin (even the burnt dead skin). It then started peeling in big slithers and revealed a nice new pink skin underneath. I think if you are allergic to lanolin you can't use Aqueous cream (but don't quote me on this).