Charm,

Wow, you sure have had your issues with the "tube". Can anyone shed any light as to why these balloons keep bursting? You aren't stuffing pins and needles down that tube, are you? You'd think with all the technology out there that this would be a problem of the distant past. Anyway, it is a major inconvenience. I like how pro-active you are. Clark and I have found this works for us, too. When you as a patient ask for something specific and present the rationale for it, it certainly gets attention. And they know they are not dealing with someone with hayseed in his hair. I especially like you witty last line! How could they not fulfill your request!

Hang in there and keep making noise!

Anita